Return and Refund
We want you to be completely satisfied with your purchases at Kalmaz. If for any reason you are not satisfied with your order, you can request a refund or exchange under the following conditions.
Refund conditions :
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Request Deadline : You have 14 days from the date you receive your order to request a return or refund.
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Eligibility :
- Products must be in their original condition, unused, undamaged, and accompanied by the original packaging.
- Personalized products (custom printing, personalized clothing, etc.) are not refundable , except in the case of a manufacturing defect.
- Defective or damaged products must be reported within 48 hours of delivery. Please provide photos and a detailed description of the defect.
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Excluded products :
- Products on sale or on sale.
- Personalized or custom-made items (e.g.: specific prints, personalized clothing).
Refund Request Procedure :
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Contact us : Send an email to contact@kalmaz.ma with your order number, a description of the problem, and if possible photos of the product concerned.
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Validation : Once your request is received and reviewed, we will send you a confirmation email. We will also notify you if your refund request is approved or rejected.
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Product Return : If your request is approved, we will provide you with instructions to return the product to our premises. Return shipping costs are your responsibility, unless the product is defective or damaged upon delivery.
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Refund : Once the product is received and inspected, we will send you a confirmation email. The refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days .
Exchanges :
If you would like to exchange a product, follow the same steps as for a refund. Once the exchange is approved, we will send you a replacement product within 7 business days , subject to availability.
Delivery issues :
If your order does not arrive within the announced time frame, please contact us at contact@kalmaz.ma with your order number so that we can check the status of your delivery.
Return address :
Kalmaz Digital Printing Solutions
15 Bis rue du Languedoc, 20360 Casablanca