GENERAL INFORMATION
All orders are subject to product availability. If the requested item is temporarily out of stock on the date of your order, we will notify you and let you know when we can deliver it to you or, alternatively, we will refund the full amount of your order, according to the original payment method .
PLACE OF DELIVERY
Items offered on our website can be delivered to all addresses in the Kingdom of Morocco. The customer is required to provide as much information as possible to ensure the delivery of the products.
Shipments outside Morocco are possible and are made by estimate depending on the current exchange rate and fluctuations in transport costs.
DELIVERY TIME
Unless exceptional circumstances prevent us from doing so, we will take all measures to fulfill your order within one to three business days following the date of your order. Business days are Monday through Friday. Please note that we do not ship on Saturdays and Sundays. Please allow for delays in processing orders during periods of holidays or special events, including Eid al Fitr and Eid al Adha, and New Year's Day. A person must be available between 9 a.m. and 7 p.m. to receive the delivered merchandise. This person must be able to sign and confirm that the goods received are those ordered. The delivery date may vary depending on factors such as the carrier's delivery practices, delivery location, delivery method and the items ordered. Additionally, items may be shipped in separate shipments.
SHIPPING COSTS
Fixed shipping costs of 30 MAD will be applied to all orders to the city of Casablanca, 40 MAD for the outskirts of Casablanca (Dar Bouazza and Bouskoura), and 50 MAD outside Casablanca. All orders over 500 MAD (excluding taxes and shipping) will receive free delivery service. To request a higher delivery method, contact contact@kalmaz.ma for related fees. Applicable sales taxes will be based on the province or territory where the shipment is made.
ITEMS DAMAGED DURING TRANSPORT
You must notify us of any item damaged in transit within 24 hours of receipt. If the box is damaged in transit, the item received must be refused.
QUESTIONS
If you have any questions regarding the delivery and receipt of your order, please contact us at the following address: contact@kalmaz.ma